Destination availability is shown at checkout.

EASYCOMMARKET™ may serve customers across multiple countries and regions. The destinations currently available for an order are determined by the shipping options offered during checkout.

Availability may change over time due to carrier, regulatory, operational or service considerations.

Shipping costs are presented before payment.

Where a shipping charge applies, the available delivery options and corresponding cost are normally displayed during checkout before you complete the purchase.

Shipping charges can vary depending on factors such as destination, order contents, delivery service and other fulfilment considerations.

Any offer of reduced or complimentary shipping, where available, may be subject to its own conditions and may change over time.

Preparation comes before transit.

After an order is successfully placed, it may require time for payment review, preparation, packing and handover to the relevant logistics service.

Processing time is separate from carrier transit time.

Orders may occasionally require additional review before fulfilment, including for payment, address, fraud-prevention or inventory-related reasons.

Delivery estimates are not absolute guarantees.

Where an estimated delivery period is provided, it should be understood as an estimate rather than a guaranteed arrival date unless expressly stated otherwise.

Transit can be affected by circumstances outside EASYCOMMARKET™'s direct control, including:

• carrier network conditions;
• customs or border procedures;
• public holidays;
• severe weather;
• local service interruptions;
• incomplete or inaccurate delivery information;
• security or regulatory checks.

Follow your order when tracking is available.

Where a shipment is sent using a tracked service, tracking information may be provided after the order has entered the delivery network.

Tracking information is generated or updated by the relevant logistics provider and may not always update immediately after the parcel changes location or shipping stage.

If you receive a tracking reference, keep it with your order confirmation until delivery is complete.

Please review your address carefully.

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please review details such as:

If you notice an address error after ordering, contact Customer Care as soon as possible. We cannot guarantee that an address can be changed once fulfilment or shipping has begun.

Cross-border orders may involve local requirements.

International or cross-border shipments may be subject to import duties, taxes, customs procedures, handling charges or other fees imposed by the destination country or relevant authorities.

How these amounts are collected can depend on the destination, checkout arrangement and delivery service.

Where duties or taxes are not included in the amount collected at checkout, additional amounts may be requested by the relevant authority, carrier or service provider before or upon delivery.

An order may occasionally arrive in more than one parcel.

Depending on fulfilment arrangements, product availability or logistics requirements, items from a single order may occasionally be dispatched separately.

If this occurs, shipment or tracking information may be provided separately for each parcel where available.

Carrier procedures apply at the destination.

Delivery procedures vary by location and carrier. A delivery provider may leave the parcel where permitted, attempt redelivery, arrange collection or follow another local procedure if nobody is available to receive it.

Please review tracking information or carrier notices where available so that you do not miss required collection or redelivery steps.

Some parcels may be returned before reaching you.

A parcel may be returned to the sender or another designated facility for reasons including an incomplete address, repeated failed delivery attempts, refusal, non-collection or customs-related issues.

If a parcel is returned, contact Customer Care so the circumstances can be reviewed. Any available next step, including possible reshipment or refund treatment, will depend on the reason for the return, associated costs and applicable consumer law.

Sometimes a journey takes longer than expected.

If your parcel has not arrived within the estimated period shown for your order, first review any available tracking information.

If the tracking does not resolve your concern, contact Customer Care with your order number and, where available, your tracking reference.

We may need to allow appropriate time for the carrier or logistics provider to investigate the shipment before a final resolution can be determined.

Contact us if tracking suggests something is wrong.

If a shipment appears to be lost, contact Customer Care. We may review tracking information and, where appropriate, work with the relevant shipping or logistics service to investigate.

A shipment may need to satisfy the relevant carrier's or service provider's criteria before it can be treated as lost.

Any replacement, refund or other remedy will depend on the outcome of the review and applicable consumer rights.

Tell us if your order arrives in poor condition.

If your parcel or product arrives visibly damaged, contact Customer Care as soon as reasonably possible after discovering the issue.

To help assess the situation, please keep the product and packaging and provide clear photographs where possible.

Useful photographs may include:

• the outer shipping parcel;
• shipping labels where relevant;
• internal packaging;
• the affected product;
• close-up images of visible damage.

Contact us quickly if something needs changing.

If you need to request a change to the delivery address, order details or cancellation, contact Customer Care as soon as possible after placing the order.

Orders can move into preparation quickly, and we cannot guarantee that a change or cancellation can be completed after fulfilment has begun.

Mandatory rights remain unaffected.

This Shipping Policy explains EASYCOMMARKET™'s general delivery practices and is not intended to exclude, restrict or replace mandatory rights available under applicable consumer law.

Where a mandatory legal requirement differs from this policy, the applicable legal requirement takes precedence.