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EASYCOMMARKET · Customer Care
Return Policy
Last updated · 16 September 2026
We want every EASYCOMMARKET purchase to feel considered from the moment you choose it to the moment it becomes part of your everyday routine. If something is not as expected, this policy explains how to contact us, how returns are assessed and what happens after a return request is approved.
Clear
We aim to make return steps understandable before you send an item back.
Considered
Each return is reviewed according to the item, its condition, the reason for return and applicable consumer law.
Supported
Customer Care is available to guide you through order, product and return-related questions.
A simpler return
Start with us before sending anything back.
Contact Customer Care first so we can identify your order, understand the reason for your return and provide the appropriate next steps.
How to request a return
Including complete order information helps us review your request more efficiently.
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01
Contact service@Easycommarket.com and include your order number.
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02
Tell us which item you would like to return and briefly explain the reason.
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03
If there is a product or delivery issue, include clear photographs of the item, packaging and any visible damage where relevant.
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04
Wait for return instructions before sending the item. The return destination may differ depending on the order and circumstances.
Return details
What to know before returning an item.
Eligibility can depend on the reason for the return, the condition of the product and the consumer rights that apply in your location. Nothing in this policy is intended to limit mandatory rights provided by applicable law.
Begin your request through Customer Care.
Please contact us before returning a product. This allows us to verify the order and provide instructions appropriate to your request.
Where applicable law gives you a statutory withdrawal, cooling-off or cancellation right, that right will apply according to its legal conditions and time limits.
A return sent to an unconfirmed location may be delayed or difficult to identify. Contact Customer Care before dispatching your return.
Products should be returned in appropriate condition.
Unless the product is faulty, damaged, incorrect or applicable law provides otherwise, return eligibility may depend on the condition in which the item is returned.
The product should generally show no signs of unnecessary use beyond what is reasonably required to inspect it.
Where reasonably possible, include original accessories, components and documentation.
Pack returned items carefully to reduce the risk of damage during transit.
Include the return information requested by Customer Care so we can identify your order.
Condition matters, particularly for drinkware.
Drinkware is intended to come into contact with food and beverages. For this reason, the condition and use of a product may affect whether it can reasonably be accepted as a discretionary return.
Products that have been substantially used, altered, damaged after delivery or returned in a condition materially different from the condition received may not qualify for a discretionary refund, except where required by law.
Where applicable law provides specific exceptions for sealed goods that are not suitable for return for health or hygiene reasons once unsealed, those legal rules may also apply.
Tell us if something arrived unexpectedly.
If your order arrives damaged, contains an incorrect item or appears to have a product issue, contact Customer Care as soon as reasonably possible after discovering the problem.
To help us assess the issue, we may ask for:
- your order number;
- photographs of the product;
- photographs of the outer and inner packaging;
- a short description of the issue;
- additional information reasonably needed to understand the condition of the item.
Where a product is confirmed to be defective, damaged or incorrectly supplied, the remedy available will depend on the circumstances and your rights under applicable law.
Shipping responsibility depends on the reason for return.
Return shipping arrangements and costs may differ depending on whether the return concerns a change of mind, an incorrect item, a confirmed defect, delivery damage or another reason.
Customer Care will provide relevant return instructions before an approved item is sent back.
Unless required by applicable law or otherwise confirmed by EASYCOMMARKET, customers should not assume that return shipping costs or original delivery charges will automatically be reimbursed.
Pack the item with care.
When you are responsible for arranging a return, we recommend using suitable protective packaging and, where appropriate, a trackable shipping method.
Please retain shipment records until the return has been received and processed.
Responsibility for an item during return transit may depend on who arranged the return and the requirements of applicable law.
Returned items may be reviewed before completion.
Once a returned item is received, it may be inspected to confirm its identity, condition and the circumstances of the return.
Where permitted by applicable law, the outcome of that review may affect whether the return qualifies for a full refund, another remedy or no discretionary refund.
Approved refunds return through the appropriate payment route.
Where a refund is approved, it will normally be issued to the original payment method or another legally appropriate method where necessary.
After a refund has been initiated, the time required for the funds to appear can depend on your bank, card issuer or payment provider.
Any permitted deduction, adjustment or treatment of delivery or return costs will depend on the reason for the return and applicable consumer law.
Once a refund has been issued by the store, additional processing time may be required before it appears in your account. This timing is generally controlled by your bank or payment provider.
Product availability can change.
Direct exchanges may not always be available. If you would prefer another product, colour or version, contact Customer Care before returning your original order.
Where a direct exchange is not possible, you may be asked to complete an eligible return and place a new order separately.
Contact us quickly if you need to change an order.
Orders may begin processing shortly after they are placed. If you would like to request a cancellation or change, contact Customer Care as soon as possible.
We cannot guarantee that an order can be changed or cancelled once processing or fulfilment has begun.
Mandatory consumer rights remain protected.
This policy is intended to explain the practical return process used by EASYCOMMARKET. It does not exclude, restrict or replace mandatory consumer rights that apply to you under applicable law.
Depending on your location, you may have statutory rights relating to withdrawal, cancellation, defective goods, conformity, repair, replacement, price reduction or refund.
Where this Return Policy differs from a mandatory legal right, the applicable legal requirement takes precedence.
Before contacting us
A few details help us understand your return.
Providing the right information from the start can make the return review clearer and more efficient.
Include the order number shown in your confirmation where available.
Tell us which product, colour or item your request relates to.
Let us know whether the request concerns a change of mind, damage, an incorrect item or another issue.
For damage or product-condition concerns, clear images can help us understand the situation before arranging the next step.